Terms and Conditions


To our beautiful clients: We always try to offer our clients the very best. We understand that sometimes life doesn’t go to plan. We therefore want to make sure that we are respectful to all our clients’ times and schedules. We kindly ask you give us 24 hours’ notice if you are needing to reschedule or cancel an appointment. This helps us plan our day more efficiently so we can spend more time making you feel and look beautiful. If you cancel within 24 hours your deposit will not be refunded but can be use for future services. Please keep in mind that cancellations and no shows after the 24 hours’ notice period has passed means the deposit amount paid for that appointment is non-refundable or non-transferable. Through Christmas and New Year’s period, if a last-minute cancellation occurs, the full service will be charged. If a deposit has not been taken the booking system will take a deposit from the card used when booking online. Thank you for understanding and helping us to maintain our excellent levels of service and value to all our clients.

As a client, you hereby release Highlight Beauty and staff of any liability in the case of reaction, infection or allergies caused by any treatments. You also agree to follow the aftercare instructions as Highlight Beauty is not responsible for poor aftercare.

Highlight Beauty is committed to protecting your privacy when collecting and handling your personal information.

Highlight Beauty only collects personal information necessary for us to carry out our functions and activities such as: to supply you with goods or services that you have requested; to process your order made through our Web site, or by telephone, fax and mail; to provide you with information you have requested from us; to provide you with information regarding an order you have placed with us; to provide you with information about new releases, special offers, pre-publication specials and new products and services offered by Highlight Beauty; and to improve your shopping experience. The types of personal information that collects generally includes your name, telephone number, mailing address, delivery address, email address, account details, and credit card details. If it is reasonable and practicable to do so, Highlight Beauty will collect personal information directly from you. We may collect personal information when you deal with Highlight Beauty over the phone, when you send us correspondence (such as letters, faxes and emails), when you register on our Web site, when you submit queries and other forms on our Web site and when you request information on our products. Our service provider makes a record of your visit to our Web site and logs information from your browser including your IP address the date and time of your visit, the pages accessed, documents downloaded and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate our Web site usage and improve our online service. The information collected is not linked back to individual users except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. In addition, when you use our online search facility, we collect information about what you are searching for. Highlight Beauty uses that information to evaluate our service and determine if we are providing the products and services you desire. The information collected is not linked back to the individual. When making a purchase from Highlight Beauty via our Web site, if you are an Australian customer, and you would prefer not to enter your credit card details though the internet, you may contact us after you submit your online order to arrange one of the following alternative methods of payment: providing us with your credit card details over the phone; faxing your credit card details to us; paying via direct deposit, or mailing a cheque or money order to Highlight Beauty. Failure to provide us with the requested information, particularly the requested information marked with an asterisk on our Web site, may result in a delay in providing you with goods or services requested from us or may mean that we cannot provide you with those goods or services. Highlight Beauty will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

Highlight Beauty does not sell or rent your personal information to any third party without your permission. Highlight Beauty will use and disclose your personal information for the purpose of our business as a retailer or other purposes related to that purpose such as marketing and where you consent to such disclosure. Personal information that you submit to Highlight Beauty may be used and disclosed by Highlight Beauty to the extent authorised by you or as reasonably required in connection with the operation of our business and in compliance with applicable laws. Highlight Beauty may disclose personal information it collects to third party organisations such as contractors who assist Highlight Beauty in the operation of its business and to enable those contractors to perform functions on behalf of Highlight Beauty. For example, your personal information may be supplied to mailing houses to enable the delivery of our mail order catalogues to you. Personal information may also be supplied to third parties to allow credit card payment authorisation, marketing and promotions. Where information is disclosed to such third parties, we will prohibit the third party from using your personal information except for the specific purpose for which we supply it.

Your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure by a range of security measures including computer network security systems, restricted access and building security systems, firewalls, expert computer monitoring and passwords for checking identity before disclosing information. Information submitted via our Web site is submitted via our secure site (secure www.highlightbeauty.com.au) which uses standard technology to ensure your information is kept private. Information on our Web site is protected by encryption and firewall technology. Only authorised employees are permitted to access your personal information. All employees must comply with our Privacy Policy and those who violate it may be subject to disciplinary action. We will take reasonable steps to implement and maintain security precautions and endeavour to prevent unauthorised access to, disclosure or use of submitted information. However, as no data transmission over the Internet is 100% secure Highlight Beauty is unable to guarantee that unauthorised access to submitted information will not occur, either during transmission of that information or after we receive that information. Highlight Beauty takes reasonable steps to destroy or permanently de-identify any personal information it no longer requires. Your e-mail address/username and password enable Highlight Beauty to verify you are a registered customer and to help us to ensure your personal information is kept secure. You are responsible for maintaining the secrecy of your e-mail address/username and password. We do not disclose your password details via email or telephone other than in limited circumstances in which case you will first be required to provide us with information so that we may verify your identity. If you cannot remember your password you will be required to match a certain level of information that Highlight Beauty holds in respect of you so that we may verify your identity and allow you to set a new password. You should sign out or close your browser once you have completed your online shopping within our Web site to ensure others cannot access your personal information.

The Highlight Beauty Web site may contain links to Web sites of other companies and organisations. Highlight Beauty is not responsible for the privacy practices or content of such Web sites.

Highlight Beauty’s information practices and Privacy Policy will be monitored and, if necessary, revised from time to time. Highlight Beauty will notify you of any amendments to its Privacy Policy by posting an updated.

Highlight Beauty is committed to dealing quickly and confidentially with any complaint you make about your privacy in relation to the way Highlight Beauty collects, uses, discloses, handles or holds your personal information. If you are concerned that this Privacy Policy may have been breached or that your privacy may have been compromised please write to us at: Highlight Beauty 86 Juliette Street Greenslopes QLD. Thank you for shopping at Highlight Beauty.